FAQs

ways to bank FAQs

Have a question? Find answers here.

Top asked questions:

  1. Where can I request my MasterCard?
    1. You can request to all Cogebanque branches
  2. How long does it take to get a MasterCard?
    1. MasterCard Classic Debit is ready in 5 working days
    2. MasterCard Prepaid is ready in 15 minutes.
    3. MasterCard Gold Credit is ready in 5 working days
  3. What are the advantages of the MasterCard?
    1. MasterCard is used to get cash or make payment locally and internationally
    2. MasterCard can be used for online shopping (buying on the internet)
    3. MasterCard can be used for booking (flight tickets, restaurants, …)
    4. MasterCard can be used to pay bills (fuel, hotel, …)
  4. What do I do with the old card of Cogebanque in my possession?
    1. Don’t through it! Don’t destroy it!
    2. Instead, go to the branch and get it replaced by a MasterCard
  5. Where can I use my MasterCard?
    1. To all ATM (Automated Teller Machine) accepting MasterCard: in Rwanda & worldwide
    2. To all POS (Point Of Sale) accepting MasterCard: in Rwanda & worldwide
    3. On internet: when doing the shopping online. Note that the website you are buying from should accept the type of card you are using.
  6. Which currency will i get from the ATM when am not in Rwanda?
    1. The ATM will serve you in the local currency of the country you are in.
  7. What is the cost of the usage of a MasterCard in Rwanda?
    1. ATM: RWF 200 per withdrawing transaction on a Cogebanque ATM
    2. POS: Free of charge
  8. What is the usage of a MasterCard when abroad?
    1. ATM
    2. POS
  9. Can I make online payments in foreign currencies?
    1. Yes
  10. How is the PIN issued to the customer?
    1. Default PIN is issued to the customer at the reception of the card and it is the responsibility of the customer to customize it for his memory.
  11. What to do when i have lost my MasterCard or my PIN Code?
    1. When you have lost your PIN Code or your MasterCard, inform Cogebanque as soon as possible or the nearest branch so we can stop the card and issue a new PIN or a new card
  12. Can a customer hold multiple cards of different categories?
    1. Yes, it is possible. Hold the Prepaid and another card of your choice
  13. What is the difference between the 3 MasterCard offered by Cogebanque?
    1. Classic: Will replace the old card of Cogebanque. It is a debit card accessible to all Cogebanque customers with current accounts. It is a card for your daily transactions (withdraw on ATM, payment on POS and online shopping) in Rwanda and worldwide.
    2. Prepaid: Electronic wallet. Not linked to any bank account. Can be used by Cogebanque customers and non-customers, In Rwanda and worldwide, On ATM, POS and on internet for online payments Acquisition Cost : FRW 5,000
    3. Credit Card: To our High Net worth (HNW) customers